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Patient Advocacy Services 

We're Here for You

SMH-Sarasota: 941-917-1311

SMH-Venice: 941-261-3540

At Sarasota Memorial, we believe all patients and their families deserve quality healthcare and compassionate service. Our goal is to promptly address concerns you may have regarding your care and/or services provided to you. It is our policy to foster an environment in which patients, their families, and visitors may voice concerns, and register complaints or grievances about services provided without jeopardizing current or future care and without fear of reprisal. Please ask a member of your healthcare team to help you. For complaints that require further attention please ask to speak to the director or manager responsible for the area of concern.

Contact Our Teams 

SMH-Sarasota Campus: To connect with a patient advocate at Sarasota Memorial Hospital-Sarasota Campus, call 941-917-1311, email or request that an advocate come to your hospital room. Note that in-person patient advocate visits to patient rooms are only available at the SMH-Sarasota Campus.

SMH-Venice Campus: For assistance with a complaint or concern at the Sarasota Memorial Hospital-Venice Campus, call 941-261-3540 or email

For questions about billing, contact the Billing Advocacy Office at 941-917-1540, or email

Written statement can also be mailed to:
Sarasota Memorial Health Care System
Attention: Patient Advocacy Services
1700 S. Tamiami Trail
Sarasota, FL 34239