Paul's storyI had a total hip replacement and wanted to let you know that I was very impressed with the organization and teamwork that I experienced.
From the pleasant young people at registration, through the intake team, pre-op and surgery, all were prepared, friendly and courteous.
Tina Sweeney and her team on the Ortho floor were fantastic. Thanks to Pat, my housekeeper, Gill, who brought my excellent food, and especially the nursing staff, Jamie, Denise and Deanna. A special thanks to Lucinda and Nick, the assistants who always had time for even a trivial request. Finally, a big hug to Donna, my PT specialist, who got me up and walking next day, and carefully installed me in my car at discharge.
As a business operator, I know how hard it is to get different teams to focus on the customer, and you are all to be congratulated on outstanding teamwork.