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Patient Stories

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Carl's Story

My wife recently was admitted to SMH from your Emergency Room with severe stomach pain. She was operated on and then assigned a room in your ICU floor. She had difficulty in the recovery, but the bottom line is she was released from SMH and is now home recuperating and doing very well.

Let me tell you that my wife had not been in a hospital for almost 50 years and she has rarely been sick, so this urgent medical problem she had was something very new for her.

I must report to the Hospital Administration that her care was unbelievably great, from the ER to the ICU to the post-op room and care!!! What a wonderful experience it turned out for us, especially a very scared spouse. It continually amazed me the spirit and morale that was shown by everybody at SMH. Even down to the construction workers. How you have achieved this high morale with the hospital staff is a hugh credit to your dedication to excel in total patient care.

I would like to enumerate all the areas but there is not room, so I will only say how happy we were with the staff, nurses, doctors and volunteers. Believe me when I say this because two years ago, I (had a similar condition) and was taken to another hospital and I was exposed to the exact opposite experience.The entire staff of nurses and aides complained and made life miserable for me and as a result, the service was very poor.

So we never wanted to go back there and our family doctor made sure we took her to SMH. It was a night and day difference and we want all the staff involved to know how pleased (and surprised) we were with the service that made this unpleasant physical occurrence a happy experience. I have told many that SMH is the most patient-friendly hospital I have ever witnessed and I can only hope that you will be rewarded with the best recognition available. Thanks be to God your decision to stay public was made by your Board. Finally, I look forward to a facility in the Venice area in the future.
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