1) Dramatic improvements in consumer safety have been achieved by all the listed industries except:

A) Airlines
B) Automobile transportation
C) Coal mining
D) Medical care

2) A critical Institute of Medicine report on patient safety was titled:

A) Why the fuss?
B) To err is human
C) Safety first
D) Critical care

3) Freedom from accidental injuries produced by medical care is the definition for

A) Patient safety
B) Health care goals
C) Injury prevention
D) Lawyer’s nightmare

4) Attributes of a better health system listed in “Crossing the Quality Chasm” include all of the following except:

A) Effective
B) Safe
C) Patient-centered
D) Profitable

5) An adverse event that causes serious harm is the definition for a:

A) Malpractice suit
B) Survey deficiency
C) Sentinel event
D)Board of Medicine referral

6) Root cause analysis

A) Is a tool used to analyze errors
B) Is a prospective tool to prevent errors
C) Limits exposure
D) Determines who is at fault

7) Many small holes in clinical processes that align to cause patient injury is known as the:

A) Hole in one
B) Swiss-cheese effect
C) Sentinel event
D) Authority gradient

8) Human factors that contribute to errors include all of the following except:

A) Work hours
B) Sleep deprivation
C) Work load
D) Equipment failure

9) Key elements to understanding patient safety include all except:

A) Systems thinking
B) Human factors
C) Authority gradient
D) Economic performance

10) The most effective approach to improving individual safety behavior is:

A) Communicating statistics on adverse events
B) Telling stories of how incidents happen
C) Firing wrongdoers when caught
D) Assigning blame to the guilty