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Speak Up for Safety

Our Speak Up for Safety program follows guidelines recommended by the Joint Commission and is designed to promote prompt reporting of safety concerns. If something “doesn’t seem right” with your care or the care of a loved one, please take these steps to let us know as soon as possible. 

  • Speak with your nurse or health care provider to see if he or she can address your concerns.
  • Share your concern with a nursing floor supervisor, such as the charge nurse, clinical manager or director. In our outpatient facilities, ask to speak to the site or program supervisor.
  • If a supervisor is not immediately available, call the hospital operator at 941-917-9000 and ask for “Code Speak Up.” If you are in the hospital, simply call the hospital operator by pressing “0” on any hospital phone (or 941-917-9000 from an outside telephone). You should receive a prompt call back from a supervisor. In a medical emergency at the hospital, please summon the closest caregiver for immediate help. If you are outside the hospital, call 911.

 

Filing a Complaint
Please send written complaints to the following address: 

Sarasota Memorial Health Care System
Attention: Risk Manager
1700 South Tamiami Trail, Sarasota, FL 34239 

To file a complaint against any hospital or ambulatory surgical center in Florida, call the  Consumer Assistance Unit at 1-888-419-3456 (press 1) or write to this address: 

Agency for Health Care Administration
Consumer Assistance Unit 2727
Mahan Drive, Building 1
Tallahassee, FL 32308 

To file a complaint against a health care professional and receive a complaint form, call  the Consumer Services Unit at 1-888-419-3456 (press 2) or write to this address: 

Agency for Health Care Administration Consumer Assistance Unit
P.O. Box 14000
Tallahassee, FL 32317-4000 


Department of Health Consumer Services Unit
4052 Bald Cypress Way, BIN C-75
Tallahassee, FL 32399-3260
1-850-245-4339

Patients or family members can also to report concerns to the Joint Commission: 

Office of Quality and Patient Safety
1-800-994-6610
patientsafetyreport@jointcommission.org 

Joint Commission Public Notice
Patient Bill of Rights

If you have a complaint regarding a physician:

KEPRO BFCC QIO
5201 W. Kennedy Blvd., Ste. 900
Tampa, FL  33609
1-844-455-8708    
Fax:  1-844-834-7129 (Area 2)
On-line Reporting:  keproqio.com

If you have a complaint about the privacy of your health care information:

DNV GL - Healthcare
400 Techne Center Drive, Ste. 100
Milford, OH 45150
Phone:  1-866-496-9647
Fax:  1-513-947-1250
On-line reporting:  dnvglhealthcare.com

U.S. Department of Health & Human Services

Region IV, Office for Civil Rights
Sam Nunn Atlanta Federal Center
61 Forsyth Stree SW, Ste. 16T70
Atlanta, GA 30303-8909
1-800-368-1019
TTY/TOO: 1-800-537-7697

Abuse/Domestic Violence
Children & Family Services
1317 Winewood Blvd., Bldg. 1, Room 202
Tallahassee, FL 32399-0700
1-800-962-2873

Florida Abuse Hotline for Children & Adults
1-800-962-2873
TTY/TOO: 1-800-453-5145
Fax: 1-800-914-0004

Florida Domestic Violence Hotline: 1-800-500-1119
TTY: 1-800-621-4202

Disability Rights Florida
2728 Centerview Drive, Ste. 102
Tallahassee, FL 32301
1-800-342-0823
TTY/TOO: 1-800-346-4127
Fax: 1-850-488-8640

Long Term Care Ombudsman Council
2295 Victoria Avenue, Ste. 152
Ft. Myers, FL 33901
1-888-831-0404
Fax: 1-239-338-2549

Office of Quality Monitoring
The Joint Commission
1 Renaissance Blvd.
Oakbrook Terrace, IL 60181
1-800-994-6610
On-line reporting: complaint@jointcommission.org